T James is firmly committed to the ongoing development of long term strategic communications goals with its clients. In order to do this effectively we feel that day to day contact and proactive monitoring and management is critical. We view this management as having two distinct levels – Business Relationship Management from our commercial consultants and Technical Service Management from our helpdesk team.

Our commitment to this ongoing relationship has led us to a concept in maintenance and support that is tailored to give our clients as much or as little support as they require. The package is based around a full awareness of our clients’ network voice & data infrastructure – which includes offering advice about improvements we feel may be relevant and ensuring a skills transfer to our client’s internal technical staff.

This support program is broken down into two distinct areas:

Helpdesk – Telephone helpdesk support and also remote diagnostics where a network management system is employed.

Maintenance – Annual Service Level Agreements providing field engineering support based on specific response times over agreed time periods.

In conclusion, because of the complexities surrounding the numerous wireless technologies that are now available, total wireless packages of this nature are rarely offered by other operators in the wireless industry, especially directly from in-house resources.

When it comes to wireless and hybrid networking, this primarily is what separates T James System Solutions from the rest.